Frequently Asked Questions
There are a number of questions we get all the time, about our products, the brand or ethical fashion in general, so we’ve tried to put them all in one handy place here. If you think we’ve missed something or you need additional help please contact us
You can pay via credit card, debit card, PayPal, Laybuy or afterpay. Please contact us if you have any other problems with your payment so we can work it out
To make sure we are not creating more than we need to, some items may need to be made to order. If your item is in stock it will ship within a day, if it is made to order we usually try to aim for 5-7 working days for production but will send sooner if we can. Need something in a hurry? talk to us about it and we'll see what we can do to meet your deadline
Free shipping is available on all New Zealand orders. For more information on pricing to other international locations check out our Shipping & Returns page
Free shipping is available on all New Zealand orders automatically. International orders can get free shipping on all orders over $200 NZD by using the code FREE200 at checkout!
No problem, just talk to us as soon as possible and we will be able to help
You will be sent a confirmation email with a tracking number to the email address you provided (check your spam folder just in case), please let us know if you don't receive the email confirmation or you are concerned that your package is lost
We don't usually offer returns based on change of mind but we do love happy customers, so if your order arrives to you damaged or you have other concerns it is important that you contact us as soon as possible to discuss how we can remedy the situation - check out our shipping & returns page for further details
Yes! We'd love to know that our products are not going to end up in landfill because they are damaged or just need a little refresh. We take the utmost care in making them as strong and durable as possible but accessories can take a beating when we carry them around every day. Talk to us about what needs repairing and we'll work it out!
We try really hard to keep our pricing as low as possible to make it easier for more people to afford to shop ethically. Fair wages are incredibly important to us in our supply chain which brings up production costs a little higher than your average fast fashion retailer. Each item is lovingly handmade by someone being paid and treated fairly, out of responsibly sourced materials and using thoughtful production methods to protect animals, people and the planet. We provide a range of ethical products in all different price ranges so you can find the perfect piece to suit your budget and your values. Check out our About Us section to learn more!
Some of our bags have a fixed strap length meaning they aren't adjustable, we do want your bag to sit in a comfortable spot on your body whether you are petite, tall, curvy or somewhere in between, and be sure it sits in a good position when you wear it on one shoulder or cross body. When you place your order for these bags you can select Petite, Mid or Tall/Plus and the strap length measurements are provided for each style. If you're not sure which is best, grab a bag you already own and love and measure the length of the strap to guide you. If you'd like a custom length let us know, we have made much shorter and much longer straps for our customers so we are happy to make your new bag fit you perfectly!
Happy customers are our favourite kind of customers, if you are interested about making small hardware or fabric changes get in touch and we'll see what we can do!
Occasionally! It isn't something we advertise as there often isn't spare time in the workroom to devote to custom orders, however just ask, we might have some spare time or you might just have something in mind that we can add to our main collection!
We carefully select the nicest plant based leather alternatives, natural fibres and deadstock to bring you beautiful pieces that won't compromise your values.
Check out this handy guide to all the beautiful textiles we use