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Free Shipping in NZFree international shipping for orders over $250

Shipping & Returns

Please allow 5-7 days for the production of your item(s). In the interest of reducing waste we only keep limited stock of each item so yours may need to be made to order. Of course if your item is in stock it will be shipped immediately. If you have a special event or deadline let us know!

 

Packaging

We carefully package each item to ensure it arrives to you safely. All our packaging is recyclable and some can even be home composted so please dispose of it thoughtfully. If your package arrives to you damaged please let us know immediately so we can follow up with our shipping partners.

  

 

Shipping within New Zealand

We are currently offering free shipping within New Zealand!

All items will be sent via Courier It, delivery is usually overnight once shipped but please allow up to 3 days for delivery and follow the tracking link provided to you.

 

International orders

Prices are in NZ Dollars visit www.xe.com for latest rates

All items will be shipped via DHL Express

Australia

  • Orders under $250.00 = $20.00 Flat Rate

  • Orders over $250.00 = FREE

Asia

  • Orders under $250.00 = $25.00 Flat Rate

  • Orders over $250.00 = FREE

North America, UK and Europe

  • Orders under $250.00 = $30.00 Flat Rate

  • Orders over $250.00 = FREE

Rest of world

  • Orders under $250.00 = $50.00 Flat Rate

  • Orders over $250.00 = FREE

 

Returns & Exchanges

Please choose carefully because we’d love for you to love your Velvet Heartbeat pieces! if your item is not quite what you imagined we would love to figure out a solution for you. Shipping for returns is at the buyer’s expense and must be by tracked post or courier. Any returned items must be in perfect unused condition. Please contact us as soon as possible and within 14 days to discuss.

You may exchange for a different item, please be aware we can’t offer free international shipping for the exchange so refer to the rates above.

Particular care is taken with each piece we produce to ensure it is of the highest quality. However if there is an issue please contact us as soon as possible and within 14 days so we can work it out.

 

Repairs

Hey we get it, accessories can be our constant companion and regardless of how well they’re made can take a beating! If your beloved Velvet Heartbeat has seen better days, lets talk and we’ll work out the perfect solution!